Information

Toys

What is the first session like?

Children/Teen Services: If you are seeking services for a child or teen the primary caregiver/guardian will attend that first session without the child.  We will talk about family history, development, behaviors or symptoms of concern, and goals for therapy sessions. 

Adults: You will come to your first session and be able to talk to your therapist about your concerns and to set goals you would like to work on.  You can also ask your therapist questions to help make sure he/she is the best fit for you!

Do you accept insurance?

We are in-network with Blue Cross Blue Shield only.  Please note we are not in-network with any Medicaid or Medicare plans.

If you have BCBS. Check your coverage carefully and when you call to verify benefits, please ask these questions:

·        Does my plan cover outpatient mental health services?

·        Do I have a deductible and has it been met?

·        How much is my copay for outpatient mental health services?

If you have another insurance plan. 

  • Do I have Out of Network Benefits?

  • How much is the deductible and how much of it has been met?

Is therapy confidential?

Yes Unless.

·        Suspected child abuse, dependent adult abuse, or elder abuse.

·        If a client is threatening bodily harm to themselves or others.

Do you help children and teens whose parents are going through a separation and divorce?

Both custodial parents must consent to treatment.  Unless a court order grants one parent sole custody or sole medical decision making.

Part of your intake paperwork will be signing an agreement making sure you are aware that the role of therapy is not to take sides in custody disputes, testify in court regarding custody, or determine custody placements.  Our therapists are trained to help children with thoughts and feelings.  They are not guardian ad litems, custody evaluators, or parenting coordinators.  If our clinicians are subpoenaed to testify in court, they will attend the court date for a fee of $350 per hour plus a $350 prep fee.  They will not be able to offer an opinion on custody decisions as they are not trained to do so.  

Are after-school appointments available?

After School and weekend appointments are available but are not guaranteed. As with any medical appointment, clients are given a school note to excuse a tardy or absence.

What is Play Therapy?

Our clinicians offer a wide variety of play therapy techniques! We believe play is a child’s first language and the way in which they communicate.  Talk therapy or Cognitive Behavioral Therapy is not available for children under the age of 7.

What kind of paperwork do I need to fill out?

We utilize an electronic health record system.

You will be sent your paperwork before your first appointment.  Paperwork must be completed at least 24 hours in advance, so we have time to verify insurance benefits. 

How can I contact my clinician?

After you become a client, you can contact your clinician via secure message through our electronic health record system.

What if I need to cancel my appointment? What if I forget to come to my appointment?

Cancellation Policy: If you do not show up for your appointment and have not notified us within 24 hours in advance, you will be required to pay a fee of $20.  The first last-minute cancellation or no-show of each calendar year is waived.  As we understand we all have last-minute situations that arise. 

You will receive an email reminder 48 hours before your appointment, and a text message reminder 24 hours before your first appointment.

What is the mission statement? 

At Lilac Counseling and Wellness.  It is our mission to help children, teens, adults, and families achieve overall wellness on their journey by providing kind and ethical mental health treatment.  It is our goal to be knowledgeable and to help clients feel comfortable, accepted, and loved in our office.  When providing mental health treatment for children we will specifically engage in age-appropriate treatment modalities that are evidence-based. We believe that a child’s first language is play, and they should be free to move, play, and explore in our office.  We will set appropriate limits for safety when needed.